We care about our customers’ reputation as much as our own reputation. Therefore, we regard customer satisfaction as our most important sensitivity.
PRINCIPLE OF CUSTOMER SATISFACTION
As Prestige Mania team, we act with 100% customer satisfaction in all of the services we offer with 12 years of experience. Guaranteed customer satisfaction is not just an objective for us, but also a tool to increase our professionalism and service quality. As we know that doing event-oriented analysis for each customer and give feedback as soon as possible can affect the satisfaction level of our customers, we are giving continuous trainings to out team in order to keep them active we train our team continuously. We maintain our works by being aware that the customer is always right.
OUR PRINCIPLES OF CUSTOMER SATISFACTION
1- The reputation of our customers is our most essential sensitivity.
2- The customer is always right no matter what the conditions are.
3- We inform the customer as soon as there is any improvement in the services we offer.
4- We provide the fastest feedback to our customer’s requests.
5- We treat all our customers equally, without any discrimination of religion, language, race or gender.
6- We listen to the problems of our customers, take your comments and suggestions into consideration.
7- We choose the best way for our customers without even considering the benefits of us
8- We treat our customers transparently when giving information about our services.
9- We carry out our relationship with our customers on the basis of 100% trust.
10- We apply all of our customer satisfaction rules continuously in all pre-sales and after-sales processes.
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